Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
Applicable delivery charges will depend on the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
What locations do you ship to?
We are located in the United States, but package & ship orders to nearly every country across the globe, but transit time will vary from location to location.
You may also find shipping less expensive if you purchase from a vendor in your area.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible. We typically take 1-3 business days for handling & processing your order.
Depending on the shipping method you select during checkout, the typical delivery time frame is anywhere from 3-10 business days.
Depending on your location, you might receive items much earlier.
Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we are here to assist you. The postal service is out of our control once your package leaves our facility. However, in cases like this, because the packages are insured, we will send you a new package with full tracking. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.