Refund and Return Policy


Refunds Policy

You may cancel your order at any time prior to your order being marked as Shipped or Online Access Enabled.

  • Books, DVDs, and videos are non-refundable once shipped from our facility or enabled.
  • Donations are non-refundable.
  • Your monthly membership may be cancelled at any time and accessible until the end of the 30-day term.
  • Other items may have a restocking fee of 15% to 25% if the return was not due to damage on our part.
    If you made a mistake while ordering a product, you will be responsible for postage or shipping and the re-stocking fee.


Return Policy

If an item is damaged by a deliver service provider:

  1. Take pictures of the damaged item.
  2. Send your pictures, return request details, and order information to This email address is being protected from spambots. You need JavaScript enabled to view it..
  3. We will send you a return label, if the product is eligible for return. 

Once we receive your item, we will re-ship your order.


Book Return Policy

Please be aware, books are often shipped from the printer with dented corners, we do not accept returns for books due to edge dents. 



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Phone: (312) 274-5055

Office Hours:
Mon - Fri 10:00am to 4:00pm CST

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 Donate by Check or Credit/Debit Card

You can donate with your credit or debit card or save the credit card processing fee, and pay by check.

To pay by check, first, place your order online and select "Check" as the payment option. Once your donation is received and processed you will receive an email informing you when your order will be shipped or enabled.


Refund and Return Policy

Shipping Policy

Privacy Policy



Monday - Friday 10:00am - 4:00pm CST
(312) 274-5055

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